Independent Complaints and Advocacy Service is currently out for tender in Harrow. From April 2013 a provider organisation will be contracted to deliver a local NHS Complaints Advocacy Service.
Healthwatch Harrow will support complaints about NHS services by signposting people to the NHS complaints advocacy services. Healthwatch Harrow will maintain a relationship with the NHS complaints advocacy service in sharing information where appropriate (with suitable safeguards for data protection to ensure confidentiality).
Local authorities will continue to have responsibility for managing complaints relating to adult social care and to commission advocacy services to support service users including those who may wish to complain.