Insight and Reports

During February and March 2021, 147 local people completed our survey on how they have felt, during the Coronavirus pandemic.

This report contains findings in full.

In March 2021 Healthwatch Harrow held a Public Conversation Event, attended by around 50 local people.

Featuring guest panellists from Central London Community Healthcare NHS Trust, Voluntary Action Harrow, Harrow Clinical Commissioning Group (CCG), Adult Social Care and Central North West London NHS Foundation Trust, the residents were able to ask questions on a range of topics. From discussion, we heard that:

Inequalities of Patient Access to GP Surgeries: New ways of working need to address that online does not suit everyone - going forward 30% of consultations will be online and triage will continue via phone.

Long Term Covid-19: There is a need to further understand what it is, its impact and any measures that need to be put in place to address it.

Single Point of Contact for Mental Health Referral: Greater clarity required around how the service operates and contact points both emergency and non emergency.

Day Opportunities: The impact on loneliness, isolation and mental health drives the need for investment in building resilience and preventative services – a ‘whole system’ approach.

Social Prescribing: Has been highly effective in providing support and help to those people who have lower social care needs, by linking people with organisations that can help. The Social Prescribing team work with all the GP surgeries.

Find out more in the event transcription below.

This report examines the experience of health and social care services in Harrow.

This report examines the experience of GP services in Harrow.

This report examines the experience of Northwick Park Hospital.

An analysis of access to GP and Dental services in Harrow.

This report provides insight of local experiences, and suggests areas for service improvement.

This report examines the experience of health and social care services in Harrow.

This report examines the experience of GP services in Harrow.

This report examines the experience of Northwick Park Hospital.

This report examines the experience of health and social care services in Harrow.

This report examines the experience of GP services in Harrow.

This report examines the experience of Northwick Park Hospital.

With shops, schools and work places re-opening, we find out how the easing of lockdown has impacted on local people.

Find out more in the report below.

This report examines the experience of health and social care services in Harrow.

This report examines the experience of Northwick Park Hospital.

Preliminary findings of our survey on Covid-19, conducted in March, April and May 2020.

This report examines the experience of health and social care services in Harrow.

This report examines the experience of Northwick Park Hospital.

This report examines the experience of GP services in Harrow.

This report examines the experience of Mental Health services in Harrow.

This report examines the experience of health and social care services in Harrow.

This report examines the experience of Northwick Park Hospital.

This report examines the experience of GP services in Harrow.

This report examines the experience of health and social care services in Harrow.

This report examines the experience of Northwick Park Hospital.

This report compares the experience of selected hospitals in London.

This report examines the experience of GP services in Harrow.

What is the NHS Long Term Plan?

With growing pressure on the NHS – people living longer, more people living with long-term conditions, lifestyle choices affecting people’s health – changes are needed to make sure everybody gets the support they need.

The Government is investing an extra £20 billion a year in the NHS. The NHS has produced a ‘Long Term Plan’ setting out the things it wants health services to do better for people across the country.

This includes making it easier to access support closer to home and via technology, doing more to help people stay well, and providing better support for people with long-term health conditions.

Feedback from Local People

Whilst the national plan has set some clear goals, it’s up to local areas to decide how they’re achieved – that means engaging with local people and listening to their experiences and expectations of current and future services.

Hosting 18 events in April, May and June 2019, local Healthwatch organisations in Central and West London engaged with a total of 257 local people.

The reports are below.

This report examines the experience of health and social care services in Harrow.

This report examines the experience of Northwick Park Hospital.

This report examines the experience of GP services in Harrow.

What is the NHS Long Term Plan?

With growing pressure on the NHS – people living longer, more people living with long-term conditions, lifestyle choices affecting people’s health – changes are needed to make sure everybody gets the support they need.

The Government is investing an extra £20 billion a year in the NHS. The NHS has produced a ‘Long Term Plan’ setting out the things it wants health services to do better for people across the country.

This includes making it easier to access support closer to home and via technology, doing more to help people stay well, and providing better support for people with long-term health conditions.

Feedback from Local People

Whilst the national plan has set some clear goals, it’s up to local areas to decide how they’re achieved – that means engaging with local people and listening to their experiences and expectations of current and future services.

Healthwatch Harrow, alongside the network of 152 Healthwatch organisations has collected local views on the Long Term Plan through surveys, focus groups and events between April and May 2019, to give tens of thousands of people the opportunity to help local hospitals, GP surgeries and community services hear about the changes people would like to see.

Hosting three events in May 2019, Healthwatch Harrow engaged with a total of 63 local people.

The engagement summary and event reports are available below.

This report examines the experience of health and social care services in Harrow.

During February 2019 our staff and volunteer team visited the Royal National Orthopaedic Hospital at Stanmore.

Over six sessions, we talked with patients at the outpatients department, to get their views on the service as a whole.

The report is available below.

This report examines the experience of Northwick Park Hospital.

This report examines the experience of GP services in Harrow.

This report examines the experience of health and social care services in Harrow.

This report examines the experience of Northwick Park Hospital.

This report examines the experience of GP services in Harrow.

This report examines the experience of health and social care services in Harrow.

This report examines the experience of Northwick Park Hospital.

This report examines the experience of GP services in Harrow.

This report examines the experience of health and social care services in Harrow.

A comprehensive analysis of Diabetes Care in Harrow.

This report evaluates the experience of local people, and goes on to highlight gaps in services, and suggest areas for service improvement.

A comprehensive analysis of access to GP services in Harrow.

This report provides insight of local experiences, and suggests areas for service improvement.

Here we provide summary statistics on our ativity, including number of meetings and events attended, and general information & signposting enquiries.