You are entitled to expect good quality health and social care services, and when this does not happen, you have a right to complain. When doing so, here are some tips…
What is your complaint about?
Work out what you want to say and be clear about what happened, who was involved, when, where, why you weren’t happy.
Complain as soon as you can.
If you can speak to the people involved first, they may be able to sort out your problem quickly.
Contact the service you want to complain about.
Contacting the service directly will make them aware of the complaint.
Ask about the service’s complaints procedure.
You may need to complain verbally or in writing. Ask if there is a form to fill in and when you can expect to hear back from them.
Ask for help.
If you need assistance to make a complaint, Complaints Advocacy services may be able to help.
Keep your complaint clear and short so your main points stand out.
Include your address and a reference number if you have one.
Also include the date of anything that happened which is important to your complaint.
Write down people’s names and positions.
Also keep copies of any letters or emails you get, as you may need to refer to them in the future.
Find out more in the attachments below.
You can also find useful information on the Parliamentary and Health Service Ombudsman website.