Help making a complaint
Check out our top tips and guidance to help you through the process.
Deciding to make a complaint?
Making a complaint can feel daunting and scary, and you might be wondering whether it's worth the time and effort. However, if you have problems with an National Health Service (NHS) or social care service, you need to resolve this to get the care you need.
Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
General Guidance on Complaints
Healthwatch England has produced a straightforward guide, to help you through the process - from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Local Information - Complaints Flowchart
Healthwatch Harrow has produced a 'flow chart' detailing local contacts - who to complain to, and where to receive advocacy advice and support.
Need help making a complaint? An advocate can help!
If you need support or advice, in making a complaint about an NHS service, Advocacy 1st could help.
