Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
General Guidance on Complaints
Healthwatch England has produced a straightforward guide, to help you through the process - from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Local Information - Complaints Flowchart
Healthwatch Harrow has produced a 'flow chart' detailing local contacts - who to complain to, and where to receive advocacy advice and support.
Need help making a complaint? An advocate can help!
If you need support or advice, in making a complaint about an NHS service, Advocacy 1st could help.
