April 2024 - June 2024, Experience of Health and Care Services
How have things changed, since the previous quarter?
Overall Satisfaction: Satisfaction has declined by 5% this quarter, standing at 77% positive, 22% negative and 1% neutral. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement, communication and support. Service access remains as a leading negative topic.
Information, Involvement and Support: Satisfaction has declined by 5%, standing at 81% positive, 18% negative and 1% neutral, according to feedback. Complaints are up by 5% on support, by 4% on user involvement and by 3% on communication.
Quality and Empathy: Comments suggest satisfaction has declined by 4%, standing at 86% positive and 14% negative. People continue to report good levels of quality and empathy across services.
Access to Services: Satisfaction has declined by 10% this quarter, standing at 56% positive, 43% negative and 1% neutral. Complaints are up by 14% on waiting times and by 11% on ability to book appointments, while down by 1% on telephone access.
