Annual Report, 2023-24

Headlines by Ash Verma, Healthwatch Harrow Chair:

Making a difference 
Despite our limited budget we continued to be a proactive voice for residents, especially by targeting the most disadvantaged and isolated communities and people in the area.

We engaged with 5,500 local people, published 36 reports, issued 6 newsletters, held many focus groups, and delivered an inspiring Social care. Who cares? forum.

Our quarterly trend analysis reports and surveys contributed to the wider shaping of the London North West (LNW) University Healthcare NHS Trust’s Patient Experience and Engagement Strategy.

Partnership working
We shared our findings and residents’ views at the Health and Wellbeing Board to ensure that commissioners and providers could adapt delivery priorities.

We also maximised on the Community ConneX management, partnership networking, and delivery infrastructures.

Our commitment
Community ConneX is a leading health and social care provider, not just across North West London, but now in Luton and Oxfordshire.

This coming year, we will engage with Healthwatch services outside of London to gather information about any new or different practice that would benefit our residents.