July 2024 - September 2024, Experience of Health and Care Services
How have things changed, since the previous quarter?
Overall Satisfaction: Satisfaction has improved by 7% this quarter, standing at 84% positive and 16% negative. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement, communication and support. Service access remains as a leading negative topic.
Information, Involvement and Support: Satisfaction has improved by 4%, standing at 85% positive and 15% negative, according to feedback. Complaints are down by 5% on support, by 4% on communication and by 2% on user involvement.
Quality and Empathy: Comments suggest satisfaction has improved by 6%, standing at 92% positive and 8% negative. People continue to report good levels of quality and empathy across services.
Access to Services: Satisfaction has improved by 13% this quarter, standing at 69% positive, 30% negative and 1% neutral. Complaints are down by 14% on ability to book appointments, by 12% on waiting times and by 5% on telephone access.
