October - December 2024, Experience of Health and Care Services
How have things changed, since the previous quarter?
Overall Satisfaction: Overall satisfaction is at 81% positive, 18% negative and 1% neutral, according to feedback. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement and communication. Administration and service access remain as leading negative issues.
Information, Involvement and Support: Satisfaction is at 83% positive, 16% negative and 1% neutral, comments suggest. This quarter, complaints are down by 5% on communication, while up by 4% on support and by 3% on user involvement.
Quality and Empathy: According to comments, satisfaction is at 88% positive, 11% negative and 1% neutral. Good levels of quality and empathy continue to be reported.
Access to Services: Satisfaction is at 66% positive, 33% negative and 1% neutral. This quarter, complaints are down by 10% on telephone access, while up by 5% on ability to book appointments and by 2% on waiting times.
