April - June 2025, Experience of Health and Care Services
How have things changed, since the previous quarter?
Overall Satisfaction: Overall satisfaction is at 85% positive and 15% negative, according to feedback. Comments suggest people receive good quality, compassionate treatment and care on the whole, with good levels of involvement and communication.
Information, Involvement and Support: Satisfaction is at 88% positive, 11% negative and 1% neutral, comments suggest. This quarter, complaints are down by 3% on user involvement and support, while up by 1% on communication.
Quality and Empathy: According to comments, satisfaction is at 93% positive and 7% negative. Good levels of quality and empathy continue to be reported.
Access to Services: Satisfaction is at 69% positive and 31% negative. This quarter, complaints are down by 1% on ability to book appointments, while up by 11% on telephone access, and by 2% on waiting times.
