October - December 2025, Experience of Health and Care Services
How have things changed, since the previous quarter?
Overall Satisfaction: Overall satisfaction is at 84% positive, 15% negative and 1% neutral, according to feedback. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement and communication.
Information, Involvement and Support: This quarter, complaints are down by 4% on user involvement and by 2% on support, while up by 2% on communication.
Quality and Empathy: According to comments, satisfaction is at 92% positive and 8% negative. Good levels of quality and empathy continue to be reported.
Access to Services: Satisfaction is at 70% positive, 29% negative and 1% neutral. This quarter, complaints are down by 2% on ability to book appointments, while up by 19% on telephone access and by 1% on waiting times.
