January - March 2026, Experience of Health and Care Services
How have things changed, since the previous quarter?
Overall Satisfaction: Overall satisfaction is at 84% positive and 16% negative, according to feedback. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement and communication.
Information, Involvement and Support: Satisfaction is at 84% positive and 16% negative, comments suggest. This quarter, complaints are down by 8% on communication, while up by 5% on support and by 2% on user involvement.
Quality and Empathy: According to comments, satisfaction is at 90% positive and 10% negative. Good levels of quality and empathy continue to be reported.
Access to Services: Satisfaction is at 73% positive and 27% negative. This quarter, complaints are down by 17% on telephone access, while up by 1% on ability to book appointments and waiting times.
