July - September 2026, Experience of Health and Care Services
How have things changed, since the previous quarter?
Overall Satisfaction: Overall satisfaction is at 83% positive and 17% negative, according to feedback. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement and communication.
Information, Involvement and Support: Satisfaction is at 84% positive, 15% negative and 1% neutral, comments suggest. This quarter, complaints are down by 1% on support and user involvement, while up by 3% on communication.
Quality and Empathy: According to comments, satisfaction is at 91% positive and 9% negative. Good levels of quality and empathy continue to be reported.
Access to Services: Satisfaction is at 68% positive and 32% negative. This quarter, complaints are up by 10% on telephone access, by 8% on waiting times and by 4% on ability to book appointments.
