January - March 2025, Experience of Health and Care Services
How have things changed, since the previous quarter?
Overall Satisfaction: Overall satisfaction is at 83% positive, 16% negative and 1% neutral, according to feedback. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement and communication.
Information, Involvement and Support: Satisfaction is at 86% positive, 13% negative and 1% neutral, comments suggest. This quarter, complaints are down by 4% on user involvement, by 3% on support and by 2% on communication.
Quality and Empathy: According to comments, satisfaction is at 90% positive, 9% negative and 1% neutral. Good levels of quality and empathy continue to be reported.
Access to Services: Satisfaction is at 70% positive and 30% negative. This quarter, complaints are down by 9% on telephone access and by 4% on waiting times, while up by 1% on ability to book appointments.
